Refund & Cancellation Policy

Karaokai works on a credit system — one credit generates one karaoke video. This policy explains when you're entitled to a refund.

1. Automatic refunds for failed jobs

If a karaoke video generation job fails due to a problem on our end — a processing error, a server issue, or the job never being picked up by our processing workers — the credit used for that job is automatically refunded to your account. You don't need to request this; it happens as soon as the failure is detected.

2. No refunds for successfully delivered videos

Once a karaoke video has been successfully generated and made available for you to preview and download, that credit is considered used and is non-refundable. This reflects the fact that the digital product has already been delivered — the same principle applies as with most on-demand digital goods and services.

3. Cancelling a job

A job cannot be cancelled once processing has started, since compute resources have already been committed to it.

4. Refunds for unused purchased credits

If you purchased a credit pack and haven't used any of those credits, you may request a refund within 7 days of purchase by emailing admin@karaokai.in with your account email and payment reference. Once any credit from a pack has been used, that pack is no longer eligible for a refund of the remaining credits.

5. How refunds are processed

Approved refunds are issued to your original payment method via Cashfree Payments, and typically appear within 5–7 business days, depending on your bank or card issuer.

6. Billing & refund queries

Email admin@karaokai.in with your account email and, if applicable, your payment reference — we'll get back to you as soon as we can.